WASHD CAR LLC — Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of WASHD’s websites, apps, and on site vehicle services (collectively, the “Services”). By booking or using the Services, you agree to these Terms.

If you do not agree, do not use the Services. For questions: info@washdcar.com

WASHD CAR LLC ("WASHD", “we”, “us”) provides on site mobile steam cleaning and detailing in Hawai‘i. These Terms apply to all Services provided in the State of Hawai‘i.

You represent that you are at least 18, and that you own the vehicle or are authorized by the owner/lessor to authorize the Services.

• Arrival window. We provide an estimated arrival window. Due to traffic and real world conditions, technicians may arrive up to 15 minutes after the start of the window.
• Access. You agree to ensure legal parking/access, sufficient space around the vehicle, and keys/fobs as needed. Remove valuables and personal items. Technicians may refuse or pause service if conditions are unsafe or access is unavailable.
• Pets/children. Please keep pets and children away from the work area for their safety.

• Waterless/steam process. WASHD uses a steam based process designed to be waterless with no liquid runoff. We do not discharge wash water to storm drains.
• Site suitability. You are responsible for providing a legal, compliant location. If our technician determines a location is non compliant or unsafe (e.g., potential discharge to storm drains, hazardous conditions, or bystander risk), we may refuse/stop service and reschedule. Fees may apply as described below.
• Containment. At our discretion we may use mats/containment equipment, but we are not required to perform service where runoff controls are impractical.

• Cashless. WASHD is cashless. You agree that we may place a pre authorization hold and charge the card on file upon completion of Services.
• Adjustments. If the vehicle’s actual condition differs materially from the booking (e.g., heavy pet hair, excessive soil, biohazards, oversized vehicles), we will inform you of any surcharge before continuing. If you decline, standard cancellation fees may apply.
• Declines/chargebacks. If a payment is declined, you authorize us to re attempt and to collect via the card on file or other method you provide. You are responsible for reasonable collection costs, late fees, and any chargeback fees.

We keep our scheduling policies clear and fair to both our customers and our team:

• Free cancellation or reschedule up to 6 hours before your scheduled arrival window.
• Last-minute cancellations (within 6 hours of the arrival window) are subject to a $50 cancellation fee.
• No-shows (including lack of access to the vehicle or customer unresponsiveness) will result in a 50% charge of the booked service if our technician has arrived and waited 30 minutes without successful contact.
• If we are at fault (e.g., technician is more than 30 minutes late without notice), you may cancel without penalty and any applicable fees will be waived.

By booking our services, you acknowledge that arrival windows are reserved specifically for you, and late cancellations or no-shows directly impact our operations and technicians’ schedules.

Cleaning and restoration are best effort services; results vary by vehicle age, wear, materials, prior repairs, oxidation, staining, and prior chemical use.

Not guaranteed: complete removal of odors, stains, smoke residue, water spots, pet hair, etching/oxidation, or headlight clarity permanence. Headlight restoration improves clarity but is not permanent and may require periodic re treatments.

We may refuse high risk tasks (e.g., severely oxidized paint, unstable clear coat, compromised headliners, leaking sunroof drains, non OEM electronics).

• Engine bay cleaning. We use controlled steam and detailing methods. Electronics, sensors, alternators, coils, degraded wiring or brittle plastics can fail during/after cleaning due to pre existing condition, trapped moisture, or vibration. Owner assumes risk for pre existing or latent defects. We will avoid direct steam on sensitive areas where practical.
• Aftermarket electronics & accessories. Owner is responsible for stability/fitment of aftermarket parts (alarms, radios, dash cams, light bars, etc.). We are not responsible for failures of non OEM installations.
• Wraps/PPF/tint/convertible tops. Delicate films and soft tops can lift, haze, or damage when contaminated, aged, or poorly applied. Services are at owner’s risk.
• Child car seats. We clean child seats and bases on request. For safety, re installation and fit checks are the caregiver’s responsibility per the seat and vehicle manufacturer. We do not certify installation. If you need help, contact a certified Child Passenger Safety (CPS) technician for an installation check after cleaning.
• Key handover & inspection. Upon completion of service, we will contact you to arrange key handover and a final inspection. If we are unable to reach you, we will wait up to 5 minutes before proceeding to our next appointment. After this time, the vehicle may be left unlocked with the key placed inside the passenger-side glove box (or another agreed location). By booking our services, you acknowledge and accept that WASHD is not liable for any loss, theft, or damage occurring after the service is completed and the vehicle is left unattended.

We take great care and document pre existing wear with photos.

• Notice window. Submit any damage claim in writing with photos to info@washdcar.com within 48 hours of service and before any third party repairs.
• Inspection. You agree to make the vehicle available for our inspection. We may request additional information or an estimate.
• Exclusions. We are not responsible for: pre existing damage; latent/material defects; normal wear and tear; ill fitted/aftermarket accessories; prior chemical damage; or items left in the vehicle.

By opting in, you agree to receive recurring SMS/MMS from WASHD (appointment updates, technician ETAs, account alerts, promos). Message frequency varies.

• Opt out/Help. Reply STOP to opt out, or reply HELP for help. You can also manage preferences in your account or by emailing support.
• Consent. Consent is not a condition of purchase. Carriers are not liable for delayed/undelivered messages.
• Your number. You represent you are the subscriber or customary user for the number provided and will notify us if it changes.

If you purchase a WASHD membership:

• Auto renew & billing. Memberships renew monthly (unless stated otherwise) and are auto billed to your card on file until cancelled.
• Clear disclosures. At purchase, we show the price, renewal interval, cancellation method, and key terms.
• How to cancel. You can cancel anytime in your account or by emailing support. Cancellation is effective at the end of the then current paid term; no prorated refunds for partial periods unless we say otherwise in writing.
• Plan changes. If we make a material change, we’ll notify you in a way you can retain (e.g., email) before it takes effect and include how to cancel.
• Fair use. Benefits are for the registered vehicle(s)/household only, are non transferable, and may have usage limits as stated at purchase.

• Validity. WASHD gift cards/credits issued electronically are valid for at least five (5) years from issuance (paper certificates at least two (2) years). If no expiration date is stated, they do not expire.
• Fees. No dormancy/inactivity fees. A one time initial activation/issuance fee may apply if disclosed, capped by Hawai‘i law.
• Cash back. If the remaining balance is under $5.00, you may request cash back as required by law.
• Lost/stolen. Treat gift cards like cash. We are not responsible for lost/stolen cards, but we may reissue if the card number and remaining balance are verifiable.
• Not for resale. Gift cards are non refundable, not redeemable for cash except where required by law, and may not be used for unauthorized advertising or promotions.

Promos and referral credits cannot be stacked unless we state otherwise. We may limit, revoke or suspend credits for suspected abuse or fraud. Credits have no cash value and may expire as disclosed.

We may provide Services via employees or vetted independent contractors. You agree not to solicit or hire our technicians for competing services for 12 months after their last WASHD job for you, except through WASHD. We may seek equitable relief for violations.

Hawai‘i weather happens. We may delay or reschedule due to weather, safety, emergencies, supply issues, or events beyond our control. We may refuse service where conditions are unsafe, unsanitary, illegal, or not feasible. Neither party is liable for reasonable delays caused by force majeure events (e.g., storms, outages, labor actions, emergencies).

We may document work with before/after photos. We avoid license plates and personal information. You can opt out of marketing use at booking or by contacting support. Operational documentation (e.g., for quality or claims) may still be retained.

Our sites, logos, content, processes, and materials are protected by IP laws. You may not use our IP without written consent.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” To the fullest extent permitted by law, WASHD disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non infringement.

Limitation of liability. To the fullest extent permitted by law, WASHD’s total liability for any claim arising out of or relating to the Services shall not exceed the amount you paid for the specific service at issue. WASHD is not liable for indirect, incidental, special, punitive, exemplary, or consequential damages.

Some jurisdictions do not allow certain limitations; in those cases, the limitations apply to the maximum extent permitted.

These Terms and any disputes are governed by the laws of the State of Hawai‘i, without regard to conflict of laws rules. You and WASHD agree to the exclusive jurisdiction and venue of the state and federal courts in Honolulu, Hawai‘i. You waive jury trial to the extent permitted by law. Small claims court claims are permitted.

(If you prefer binding arbitration and a class action waiver, we can switch to an arbitration clause—ask us.)

We may update these Terms from time to time. The “Effective date” above will show the latest version. If we make material changes to membership, pricing, or cancellation policies, we will notify you in a manner you can retain (e.g., email). Continued use after the effective date means you accept the changes.

• Entire agreement. These Terms (plus any service specific terms shown at booking) are the entire agreement.
• Severability. If a provision is unenforceable, the rest remains in effect.
• Assignment. You may not assign your rights; we may assign to an affiliate or in a merger/sale.
• No waiver. Failure to enforce is not a waiver.
• Privacy. See our Privacy Policy for how we handle personal data and SMS preferences.

WASHD CAR LLC

Email: info@washdcar.com

© WASHD CAR LLC. All rights reserved.