Overview

#intro

These Terms of Service (the “Terms”) govern your access to and use of WASHD’s websites, apps, and on site vehicle services (collectively, the “Services”). By booking or using the Services, you agree to these Terms.

If you do not agree, do not use the Services. For questions: info@washdcar.com

Important: all sales are final. WASHD does not issue refunds. Services are charged upon completion. If something isn’t right, tell us within 24 hours and we’ll make it right through re-service. See Section 6.
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1) Who we are & where these Terms apply

#1

WASHD CAR LLC ("WASHD", “we”, “us”) provides on site mobile steam cleaning and detailing in Hawai‘i. These Terms apply to all Services provided in the State of Hawai‘i.

You represent that you are at least 18, and that you own the vehicle or are authorized by the owner/lessor to authorize the Services.

2) Booking, arrival window, access & safety

#2
  • Arrival window. We provide an estimated arrival window. Due to traffic and real world conditions, technicians may arrive up to 15 minutes after the start of the window.
  • Access. You agree to ensure legal parking/access, sufficient space around the vehicle, and keys/fobs as needed. Remove valuables and personal items. Technicians may refuse or pause service if conditions are unsafe or access is unavailable.
  • Pets/children. Please keep pets and children away from the work area for their safety.

3) Our process is steam based (no runoff) & site compliance

#3
  • Waterless/steam process. WASHD uses a steam based process designed to be waterless with no liquid runoff. We do not discharge wash water to storm drains.
  • Site suitability. You are responsible for providing a legal, compliant location. If our technician determines a location is non compliant or unsafe (e.g., potential discharge to storm drains, hazardous conditions, or bystander risk), we may refuse/stop service and reschedule. Fees may apply as described below.
  • Containment. At our discretion we may use mats/containment equipment, but we are not required to perform service where runoff controls are impractical.

4) Pricing, card on file, holds & charges

#4
  • Cashless. WASHD is cashless. You agree that we may place a pre authorization hold and charge the card on file upon completion of Services.
  • Adjustments. If the vehicle’s actual condition differs materially from the booking (e.g., heavy pet hair, excessive soil, biohazards, oversized vehicles), we will inform you of any surcharge before continuing. If you decline, standard cancellation fees may apply.
  • Declines/chargebacks. If a payment is declined, you authorize us to re attempt and to collect via the card on file or other method you provide. You are responsible for reasonable collection costs, late fees, and any chargeback fees.

5) Cancellations, reschedules, no-shows & delays

#5

We’re in the business of serving you — not keeping your money. Our cancellation policy exists to protect scheduling, technician time, and reserved prep slots (especially for coatings).

Detailing Services (Interior / Exterior / Refresh / Deluxe & add-ons)
  • Free reschedule or cancellation: if requested at least 48 hours before your scheduled start time.
  • Weather reschedules (our call): if conditions are not suitable or unsafe (heavy rain, lightning, high winds, unsafe access), we will offer a free reschedule.
  • Within 48 hours: if you cancel within 48 hours and decline to reschedule, we may retain $50 as a scheduling fee.
  • No-shows / no access: if our technician arrives and cannot access the vehicle or cannot reach you after a reasonable wait, a $ 100 missed appointment / dispatch fee applies. If you choose to reschedule, this fee may be credited toward your next booking at our discretion.
Ceramic Coating Services (5-Year / 10-Year / Lifetime)
  • Free reschedule or cancellation: if requested at least 48 hours before your scheduled start time.
  • Weather reschedules (our call): coatings require controlled conditions. If weather, humidity, wind, rain, or site conditions are not suitable, we will offer a free reschedule (no penalties).
  • Within 48 hours: coating appointments reserve extended time blocks and prep. If you cancel within 48 hours and do not want to reschedule, we are entitled to retain 20% of the deposit as a scheduling and prep fee.
  • Our preference: we will always try to reschedule and complete the service rather than keep any portion of your deposit.

Note: Any deposit/hold requirements will be shown clearly at booking (service type, vehicle size, and time reserved).

6) Refund policy — all sales final

#6

ALL SALES ARE FINAL. WASHD DOES NOT ISSUE REFUNDS, IN WHOLE OR IN PART, FOR ANY SERVICE THAT HAS BEEN PERFORMED, EXCEPT WHERE THESE TERMS EXPRESSLY SAY OTHERWISE OR APPLICABLE LAW REQUIRES IT.

Every Service is skilled labor, technician time, travel, and professional products used up on your vehicle. Once performed, it can’t be returned, reused, or resold. That’s why you’re charged once, upon completion (see Section 4), and why we stand behind our work by coming back to make it right instead of issuing refunds.

What’s final
  • Completed Services. A Service is complete when your technician finishes the booked work and notifies you, or leaves the vehicle as described in Section 8 if you can’t be reached. Completion and payment don’t depend on you being present at handover.
  • Results and expectations. Dissatisfaction with results that depend on your vehicle’s condition (see Section 7), personal preference, or a change of mind is not grounds for a refund.
  • Re-soiling after service. Rain, red dirt, dust, salt air, vog, pollen, tree sap, bird droppings, pets, passengers, and normal use after we finish are part of life in Hawaiʻi. They are not grounds for a refund or re-service.
  • Approved surcharges. Any surcharge you approve before we continue (see Section 4) becomes part of your final price and is non-refundable.
  • Ceramic coatings. Coating products are consumed and bonded to your paint during application and cannot be returned or recovered, so coating Services are final once application begins. Results depend on following the curing and aftercare instructions we provide. If your coating comes with written warranty or care terms, those terms (not a refund) govern any coating performance concern.
  • Memberships & credits. Membership fees are non-refundable, including for unused services, credits, or benefits and for partial monthly or annual billing periods. Cancelling stops future billing (see Section 11). Membership credits have no cash value. Gift cards and gift credits are governed by Section 12, including any cash-back right required by law.
  • Later promotions or price changes. We don’t refund or adjust the price of a booked or completed Service because a promotion, discount, or lower price is offered later.
Re-service: how we make it right (instead of refunds)
  • Inspect at handover. Please review the work with your technician before they leave. Concerns raised on the spot are addressed right then wherever practical.
  • 24-hour window. If you notice a concern after we leave, email info@washdcar.com within 24 hours of completion with clear photos of the specific area(s). If we don’t receive a written concern within 24 hours, the Service is considered accepted.
  • What we’ll do. If the concern involves work included in your booked Service, we will return and re-clean or correct those specific areas at no charge, at a mutually agreed time. At our discretion, we may instead offer a service credit toward a future booking (no cash value). A re-service request does not pause, reduce, or reverse the charge for the completed Service.
  • Conditions. Re-service is limited to the scope of your original booking and to areas that haven’t been used, re-soiled, or worked on by anyone else since our visit. It does not cover items listed as not guaranteed in Section 7. Limit one re-service per booking.
  • Sole remedy. Re-service, or a service credit we offer in its place, is your sole and exclusive remedy for dissatisfaction with the quality or results of a Service. If you decline it, or don’t make the vehicle available within 14 days of our offer, the Service is final and the matter is closed.
  • Damage is handled separately. Claims for physical damage to your vehicle follow Section 9 (written notice within 48 hours), not this Section.
Services stopped early or not performed
  • If you stop a Service early. Once work begins, our time, travel, and setup are committed. If you end a Service after it has started, you’ll be charged for the work performed and products used, plus the applicable late-cancellation fee under Section 5, up to the full price of the booked Service.
  • If conditions on your side stop the work. If we must stop because the location is unsafe or non-compliant (see Section 3) or we lose access to the vehicle, you’ll be charged for the work performed plus any applicable fee under Section 5. Any remaining work is charged when completed at a rescheduled visit.
  • If we stop on our side. If we stop for reasons on our side or beyond anyone’s control (such as an equipment issue or sudden weather), we will either finish the remaining work at a rescheduled visit at no extra charge or charge only for the work completed.
  • No charge for Services we don’t perform. Because we charge upon completion, you’re never charged the price of a Service we didn’t perform (cancellation and no-show fees under Section 5 still apply). If WASHD cancels your appointment, including for weather, and you decline the reschedule we offer, any deposit for that appointment is returned in full.
Payments, holds & disputes
  • Holds are not charges. A pre-authorization hold is temporary. Any amount held above your final charge is released automatically, and your bank controls how long that takes. A released hold is not a refund.
  • Billing errors. If you were charged the wrong amount or charged twice, contact us and we will correct it promptly. Correcting a billing error is not a refund and does not change this policy. Any amount we return under these Terms goes back only to the original payment method.
  • Contact us first. Before disputing a charge with your bank or card issuer, you agree to contact us at info@washdcar.com and give us a reasonable opportunity to resolve it under this Section.
  • Disputes over performed Services. If you dispute a charge for a Service that was performed, we will contest it and provide our records to your card issuer, such as your booking confirmation and acceptance of these Terms, appointment timestamps, technician notes, before/after photos, and our messages with you. A dispute does not cancel what you owe: if the charge is reversed, the amount remains due and the collection and chargeback terms in Section 4 apply. We may decline future bookings and cancel memberships for accounts that dispute charges for performed Services.
General
  • Goodwill isn’t a refund. Any courtesy credit or exception we choose to offer is at our sole discretion, is a one-time gesture, has no cash value, is not an admission of fault, and does not waive this Section for any other Service.
  • Only written exceptions count. Technicians and staff cannot authorize refunds, discounts, or exceptions. Only written confirmation from WASHD management sent from info@washdcar.com is binding.
  • Your agreement. By booking or paying for a Service, you confirm that you have read and agree to this Refund Policy.
  • Your legal rights. Nothing in this Section limits any right you have under applicable law that cannot be waived by agreement.

7) What we can and cannot guarantee (important)

#7

Cleaning and restoration are best effort services; results vary by vehicle age, wear, materials, prior repairs, oxidation, staining, and prior chemical use.

Not guaranteed: complete removal of odors, stains, smoke residue, water spots, pet hair, etching/oxidation, or headlight clarity permanence. Headlight restoration improves clarity but is not permanent and may require periodic re treatments.

We may refuse high risk tasks (e.g., severely oxidized paint, unstable clear coat, compromised headliners, leaking sunroof drains, non OEM electronics).

8) Special risk items & owner responsibility

#8
  • Engine bay cleaning. We use controlled steam and detailing methods. Electronics, sensors, alternators, coils, degraded wiring or brittle plastics can fail during/after cleaning due to pre existing condition, trapped moisture, or vibration. Owner assumes risk for pre existing or latent defects. We will avoid direct steam on sensitive areas where practical.
  • Aftermarket electronics & accessories. Owner is responsible for stability/fitment of aftermarket parts (alarms, radios, dash cams, light bars, etc.). We are not responsible for failures of non OEM installations.
  • Wraps/PPF/tint/convertible tops. Delicate films and soft tops can lift, haze, or damage when contaminated, aged, or poorly applied. Services are at owner’s risk.
  • Child car seats. We clean child seats and bases on request. For safety, re installation and fit checks are the caregiver’s responsibility per the seat and vehicle manufacturer. We do not certify installation. If you need help, contact a certified Child Passenger Safety (CPS) technician for an installation check after cleaning.
  • Key handover & inspection. Upon completion of service, we will contact you to arrange key handover and a final inspection. If we are unable to reach you, we will wait up to 5 minutes before proceeding to our next appointment. After this time, the vehicle may be left unlocked with the key placed inside the passenger-side glove box (or another agreed location). By booking our services, you acknowledge and accept that WASHD is not liable for any loss, theft, or damage occurring after the service is completed and the vehicle is left unattended.

9) Damage claims – how to report

#9

We take great care and document pre existing wear with photos.

  • Notice window. Submit any damage claim in writing with photos to info@washdcar.com within 48 hours of service and before any third party repairs.
  • Inspection. You agree to make the vehicle available for our inspection. We may request additional information or an estimate.
  • Exclusions. We are not responsible for: pre existing damage; latent/material defects; normal wear and tear; ill fitted/aftermarket accessories; prior chemical damage; or items left in the vehicle.

10) SMS messaging (booking updates & marketing)

#10

By opting in, you agree to receive recurring SMS/MMS from WASHD (appointment updates, technician ETAs, account alerts, promos). Message frequency varies.

  • Opt out/Help. Reply STOP to opt out, or reply HELP for help. You can also manage preferences in your account or by emailing support.
  • Consent. Consent is not a condition of purchase. Carriers are not liable for delayed/undelivered messages.
  • Your number. You represent you are the subscriber or customary user for the number provided and will notify us if it changes.

11) Memberships & auto renewal

#11

If you purchase a WASHD membership:

  • Auto renew & billing. Memberships renew monthly (unless stated otherwise) and are auto billed to your card on file until cancelled.
  • Clear disclosures. At purchase, we show the price, renewal interval, cancellation method, and key terms.
  • How to cancel. You can cancel anytime in your account or by emailing support. Cancellation is effective at the end of the then current paid term; no prorated refunds for partial periods unless we say otherwise in writing.
  • Plan changes. If we make a material change, we’ll notify you in a way you can retain (e.g., email) before it takes effect and include how to cancel.
  • Fair use. Benefits are for the registered vehicle(s)/household only, are non transferable, and may have usage limits as stated at purchase.

12) Gift cards & credits (Hawai‘i)

#12
  • Validity. WASHD gift cards/credits issued electronically are valid for at least five (5) years from issuance (paper certificates at least two (2) years). If no expiration date is stated, they do not expire.
  • Fees. No dormancy/inactivity fees. A one time initial activation/issuance fee may apply if disclosed, capped by Hawai‘i law.
  • Cash back. If the remaining balance is under $5.00, you may request cash back as required by law.
  • Lost/stolen. Treat gift cards like cash. We are not responsible for lost/stolen cards, but we may reissue if the card number and remaining balance are verifiable.
  • Not for resale. Gift cards are non refundable, not redeemable for cash except where required by law, and may not be used for unauthorized advertising or promotions.

13) Promotions, referrals & coupons

#13

Promos and referral credits cannot be stacked unless we state otherwise. We may limit, revoke or suspend credits for suspected abuse or fraud. Credits have no cash value and may expire as disclosed.

14) Independent contractors & non solicitation

#14

We may provide Services via employees or vetted independent contractors. You agree not to solicit or hire our technicians for competing services for 12 months after their last WASHD job for you, except through WASHD. We may seek equitable relief for violations.

15) Weather, force majeure & right to refuse

#15

Hawai‘i weather happens. We may delay or reschedule due to weather, safety, emergencies, supply issues, or events beyond our control. We may refuse service where conditions are unsafe, unsanitary, illegal, or not feasible. Neither party is liable for reasonable delays caused by force majeure events (e.g., storms, outages, labor actions, emergencies).

16) Photos & marketing

#16

We may document work with before/after photos. We avoid license plates and personal information. You can opt out of marketing use at booking or by contacting support. Operational documentation (e.g., for quality or claims) may still be retained.

17) Intellectual property

#17

Our sites, logos, content, processes, and materials are protected by IP laws. You may not use our IP without written consent.

18) Disclaimers; limitation of liability; no warranties

#18

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” To the fullest extent permitted by law, WASHD disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non infringement.

Limitation of liability. To the fullest extent permitted by law, WASHD’s total liability for any claim arising out of or relating to the Services shall not exceed the amount you paid for the specific service at issue. WASHD is not liable for indirect, incidental, special, punitive, exemplary, or consequential damages.

Some jurisdictions do not allow certain limitations; in those cases, the limitations apply to the maximum extent permitted.

19) Dispute resolution, governing law & venue (Hawai‘i)

#19

These Terms and any disputes are governed by the laws of the State of Hawai‘i, without regard to conflict of laws rules. You and WASHD agree to the exclusive jurisdiction and venue of the state and federal courts in Honolulu, Hawai‘i. You waive jury trial to the extent permitted by law. Small claims court claims are permitted.

(If you prefer binding arbitration and a class action waiver, we can switch to an arbitration clause—ask us.)

20) Updates to these Terms

#20

We may update these Terms from time to time. The “Last updated” date above will show the latest version. If we make material changes to membership, pricing, or cancellation policies, we will notify you in a manner you can retain (e.g., email). Continued use after the updated date means you accept the changes.

21) Miscellaneous

#21
  • Entire agreement. These Terms (plus any service specific terms shown at booking) are the entire agreement.
  • Severability. If a provision is unenforceable, the rest remains in effect.
  • Assignment. You may not assign your rights; we may assign to an affiliate or in a merger/sale.
  • No waiver. Failure to enforce is not a waiver.
  • Privacy. See our Privacy Policy for how we handle personal data and SMS preferences.

Contact

#contact

WASHD CAR LLC

Email: info@washdcar.com

© WASHD CAR LLC. All rights reserved.